Customer Service Officer

Qualifications:

• Bachelor’s degree from a reputable university (any major; preferably Finance, Economics, or Business).
• Preferably holds an active WPPE license issued by OJK or has passed the WPPE exam.
• Basic to intermediate understanding of capital market products and services (stocks, mutual funds, bonds).
• Excellent verbal and written communication skills with strong customer service orientation.
• Good interpersonal skills and ability to handle clients professionally.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Able to work under pressure, manage multiple tasks, and prioritize effectively in a fast-paced environment.
• Detail-oriented, responsive, and solution-focused.

Responsibilities:

• Provide clear and accurate information regarding company products, services, and capital market procedures to customers and prospective customers.
• Handle the opening and maintenance of securities accounts, including document verification and administrative follow-up.
• Respond to customer inquiries, requests, and complaints through various channels (email, phone, or direct communication).
• Coordinate with internal units (operations, compliance, sales) to resolve customer issues effectively.
• Ensure all customer-related activities comply with company SOPs and applicable capital market regulations.
• Maintain proper documentation and customer records in accordance with internal policies.

If you are interested, kindly fill out the form below and submit your CV, Cover Letter, Academic Certificate-Transcript & Reference Letter SK WPPE OJK in one PDF format before February 13th, 2026.